Why couldn't my meter be read?

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Reasons why the meter could be inaccessible include the following:

  • The meter is behind a locked gate
  • The meter is in a locked box and the key the meter reader has does not work
  • The meter is locked in a garage or within the property
  • Extreme weather conditions make the reading impossible
  • A dog (or other pet) makes entry into the property dangerous

It is the responsibility of your energy provider to read your meter at least once a year. It is also the responsibility of energy customers to make their meter accessible at the time it is due to be read.

If you upgrade to a Mojo smart meter, it will be read digitally and you’ll never again need to have someone come to your house to take a reading.

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