How long will it take to get a smart meter?

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We aim to install your smart meter within 12 weeks of transfer completion.

Following sign-up it will take about 3-4 weeks to connect your home, which includes a mandatory 10 business day cooling-off period. Also during this period, you’ll need to confirm your email address, pay your initial invoice and if necessary we’ll arrange a special meter read to complete your transfer.

After you’ve been connected, we’ll in touch closer to the installation to advise that we’ll be upgrading your meter and when it will happen. It will then take a further 2-3 weeks before your usage data is available in your MyMojo portal.

 

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