Why wasn't my smart meter installed?
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If your smart meter installation was due to occur but didn't, it could be that either there is a reason your meter cannot be installed or there were unforeseen circumstances on the day. These could include:
Reasons why we may not be able to install your meter
- Asbestos located on your meter-board
- Meter-board is too small
- Meter-board / parts of the meter-board inaccessible
- Site is in a regional area
Unforeseen circumstances on the day:
- Extreme weather conditions make the installation impossible
- Inaccessibility of meter (eg. behind locked gate)
- A dog (or other pet) makes entry into the property dangerous
- Availability of metering provider on the agreed date
In both cases we will be in touch to explain why it did not happen and if possible, re-arrange installation.
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