Billing

How can I pay my bill?

Your bill will be direct debited (or credited) from your nominated bank account or credit card 3 business days after your electricity bill has been issued in most cases. Mojo accepts all major credit cards – Vi...

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What is the initial invoice?

The initial invoice is the first payment you are required to make upon joining Mojo. This is your first EnergyPass® payment, so will vary depending on whether you pay monthly or annually and on the level of ser...

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On which day each month will you take payment?

We will usually take payment on the same date every month that you officially joined Mojo from your previous provider (once your cooling-off period had passed and the transfer process has completed).

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How do I update my payment details?

Updating your payment details is easy! Just login to your MyMojo account using the login link in the top right of this page and navigate to Payment Details in the Account Settings section. You can enter the upd...

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Do Mojo rates include GST?

Our energy price fact sheets show rates both including and excluding GST. Electricity rates are commonly shown excluding GST, so on our website any tables which compare our rates to other energy retailers are s...

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Why is my bill significantly more or less than last time?

If your bill is significantly more or less than your previous one, this may be down to the fact that your previous bills were estimates and your current one is an actual reading, which is adjusting the previous...

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What are estimated and actual meter readings?

An estimated reading is when an electricity meter is not physically read, but the billed amount is generated based upon your past electricity usage with some variation for the seasons. Mojo receives estimates o...

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I’m a Basic EnergyPass® customer, how do estimated and actual readings affect me?

If you are a Mojo Basic EnergyPass® customer you get access to 0% mark up energy rates, but you do not get a smart meter upgrade (which is why we really recommend upgrading to a Plus+ EnergyPass®). This means t...

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I’m a Plus+ EnergyPass® customer, how do estimated and actual readings affect me?

If you are a Mojo Plus+ customer you not only get access to 0% mark up energy rates, but also a smart meter upgrade. Once you have your smart meter, you won’t need another physical meter reading - your energy u...

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Why couldn't my meter be read?

Reasons why the meter could be inaccessible include the following: The meter is behind a locked gate The meter is in a locked box and the key the meter reader has does not work The meter is locked in a...

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