Metering

What is a smart meter?

A smart meter is a digital meter located at your home that records the amount of electricity you use in a really smart way. Unlike a traditional electricity meter, a smart meter digitally reads and stores your ...

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How long will it take to get a smart meter?

We aim to install your smart meter within 12 weeks of transfer completion. Following sign-up it will take about 3-4 weeks to connect your home, which includes a mandatory 10 business day cooling-off period. Al...

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How much does the smart meter cost?

There is no up-front cost for the smart meter. In order to get a smart meter, you’ll need to sign up for a Plus+ EnergyPass®, which gets you access to Mojo’s 0% mark up energy rates, as well as the smart meter ...

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What is an NMI number?

NMI stands for National Meter Identifier. It is a unique number allocated to your electricity meter. The electricity industry uses this number to identify your meter so your power company can bill the correct r...

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Where do I view my smart meter usage?

Once your meter has been installed, you can view your data in your MyMojo account, which you can access by clicking Login in the top right of this page. Here, you can view your energy consumption by daily or ha...

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How do I access real-time usage data?

You can view the energy you are using at this exact moment via your MyMojo portal. With this functionality, you are able to determine the consumption of individual appliances, make energy saving changes and wat...

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My meter has been installed - why am I not seeing any data?

Following the installation of your smart meter, it could be up to 3 weeks before you’re able to view your data in your MyMojo portal. If it has been longer, please get in touch with us on live chat or email hel...

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Why wasn't my smart meter installed?

If your smart meter installation was due to occur but didn't, it could be that either there is a reason your meter cannot be installed or there were unforeseen circumstances on the day. These could include: ...

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Why did my meter read not happen?

Reasons why the meter could be inaccessible include the following: The meter is behind a locked gate The meter is in a locked box and the key the meter reader has does not work Extreme weather conditio...

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What happens to my data if I leave?

If you leave Mojo, you’ll no longer be able to log-in to your MyMojo portal, which means you cannot access your past usage data with Mojo. You can access your meter data through your local distributor or new re...

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